Refund / Return

Because each print is made to order using archival fine-art materials, all sales are final.

However, we stand behind the quality of our work.
If your order arrives damaged, incorrect, or defective, please email us within 7 days of delivery at artprinthouseoffice@gmail.com with:

  • Your order number

  • A photo of the issue

  • The packaging (if damaged in transit)

We will gladly replace the item at no cost.

We do not accept returns or exchanges for reasons including:

  • Change of mind

  • Size ordered incorrectly

  • Color differences between screens and physical prints

  • Slight variations from the original artwork (due to restoration, cropping, etc.)

If your package is lost in transit, we will assist with a claim and send a courtesy replacement after USPS confirms the loss.

Privacy

We respect your privacy and are committed to protecting your personal information.

Information We Collect
We collect information you provide when placing an order or contacting us, including:

  • Name

  • Email

  • Billing/shipping address

  • Payment information (processed securely by Squarespace/Stripe/PayPal — we never see or store full credit card numbers)

  • Order details

We also collect basic analytics data through cookies for site performance and marketing.

How We Use Your Information

  • To process and fulfill orders

  • To communicate about your order

  • To improve our website and services

  • For marketing with your consent (email signups)

Sharing of Information
We only share information with:

  • Payment processors

  • Shipping carriers

  • Essential service providers (Squarespace, analytics services)

We never sell or trade personal information.

Your Rights
You may request access, correction, or deletion of your personal data at any time.

Shipping

Orders are typically processed and shipped within 2–5 business days.

We ship via USPS using rigid mailers and protective sleeves to ensure your artwork arrives safely.

Shipping rates:

  • Charged as a flat rate

  • Free shipping thresholds may apply

Shipping Times

  • USPS First Class: 3–7 business days

  • USPS Priority Mail: 2–4 business days

Times may vary due to destination and carrier delays.

Subscription Shipping

Subscription prints ship once per month. Each renewal is treated as a new shipment and will include its own shipping fee unless noted otherwise.

Additional Information

Also, the sizes that you chose your print to be are the size of the paper not the image itself. Since there are many different ratios of the art being printed we would like to keep the page size consistent. All prints will be printed with a small border of less than 0.5 in.